Return Policy
Our Return Policy
This page describes how we calculate
refunds. Our refunds policy does not affect your statutory rights. You
can expect a refund in the same form of payment originally used for
purchase within three weeks of our receiving your return.
Our 30-day returns guarantee
Our 30-day returns
guarantee means that if for any reason you are unhappy with your
purchase, you can return it to us in its original condition within 30
days of the date you received the item, unopened (with any seals and
shrink-wrap intact) and we will issue a full refund for the price you
paid for the item. We can only accept the return of opened items if
they are faulty.
How Refunds Are Calculated
Items that are damaged, defective or incorrect
If
you have received an item that is visibly damaged, please refuse the
delivery and we will send a duplicate item to you at no extra cost to
you. If you have accepted the delivery and find that the item is
damaged, defective or incorrect, please notify us within 5 working days
of receiving the item and we will send a duplicate order or correct
order out to you where we are reasonably satisfied that the item is
damaged, defective or incorrect. TNI UK are unable to refund the cost
of shipping arising from returning the item.
If you have received an item that has been sent in error, please refuse the delivery. If the order has been accepted, please return it to us immediately and we will refund you in full.
Items returned within the seven-day cooling off period
By
law, customers located in the European Union also have the right to
withdraw from the purchase of an item within seven working days of the
day after the date the item is delivered. For more information see Your
Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
- we will refund only standard (Airmail) postage charges for items delivered outside the UK
Items returned under the 30-day or returns guarantee
Where
you are withdrawing from your purchase between seven and 30 days after
delivery, and there has been no error on our part, we will refund only
the cost of the item.
Items returned under the one year guarantee
Where
you are withdrawing from your purchase between 30 and 365 days after
delivery and there has been no error on our part, we will partially
refund the cost of the item only if it is returned to us in a saleable
condition. Refunds are decided on a case-by-case basis.
Your Statutory Rights
Cooling-off Period
1. Purchases
At TNI UK Ltd we want you to be
delighted every time you shop with us. Occasionally though, we know you
may want to return items. That's why under our 30-day returns
guarantee, if for any reason you are unhappy with your purchase, you
can return it to us in its original condition within 30 days of the
date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. To cancel your purchase within the seven-working-day cooling-off period, please return the product to TNI UK Ltd., 24th Floor, Centre Point Tower, 103 New Oxford Street, London, WC1A 1DD so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.